NewBulkSMSAnswers that get you sending.
Search practical guidance for funding, Sender IDs, composing, delivery, contacts and account access.
Popular help topics
10 topics
Getting startedHow do I start sending SMS?+
Create an account, fund your SMS wallet, request or select an approved Sender ID, add recipients and review the cost before sending.
FundingHow do I buy SMS?+
Open Buy SMS, choose an amount and sign in or register. Logged-in customers can complete online checkout or use an available manual funding option.
Sender IDsWhy does my Sender ID need approval?+
Sender IDs help recipients recognise the message source. Requests may be reviewed for identity, clarity and messaging compliance before use.
DeliveryWhat do Delivered, Accepted and Failed mean?+
Delivered means confirmation has been received. Accepted means the message has been submitted for delivery. Failed means delivery was not completed; check Delivery Reports for the customer-facing reason.
DNDCan I send to DND numbers?+
Where DND delivery is enabled, choose the appropriate delivery service before sending. Availability and rate are shown in the portal without exposing infrastructure details.
InternationalCan I message international numbers?+
Yes where international messaging is enabled. Use full international format with country code; the estimate shown before sending reflects the configured destination rate.
ContactsCan I save groups of recipients?+
Yes. Contacts lets you create reusable phone groups, import numbers and quickly select them while composing a campaign.
SchedulingCan messages be sent later?+
If scheduling is enabled, choose Schedule in Compose SMS and select the future delivery date and time.
BalanceWhy is my wallet balance lower than expected?+
SMS charges depend on recipients, message segments and delivery service. Transactions and the pre-send estimate show how your wallet is being used.
SecurityI cannot log in—what should I do?+
Use Forgot Password to request a secure reset link. If the issue continues, use your organisation’s support contact shown on the site.